Customer Service Evaluation
Someone in your organization is, or should be, looking at the big picture in this arena.
How does this data connect to our customer satisfaction research?
Are our trainers getting what they want?
What customer facing processes have recently changed hands?
What’s our average handle time vs. our competitors?
How are we going to gear-up for XYZ?
What have we done recently that creates exposure or needs protecting?
If you’re asking these questions, and you want to do business with someone you’re comfortable with, we would appreciate the opportunity to look at your work.
